Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
Security First Managers, LLC is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Security First Managers, LLC complies with all applicable laws regarding non-discrimination and equal opportunity employment.
Schedule: Monday - Friday 10:30am - 7pm
Summary of Position:
As a Customer Support Specialist, provide exceptional customer experience within a call center environment to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries via inbound and outbound calls. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR) on every call. Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.
Minimum Requirements:
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience
- OR an equivalent combination of education, certification, training, and/or experience
Certifications and Licenses:
-May be required to possess a valid state of Florida driver’s license
-Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
Preferred Qualifications:
-Prior property & casualty underwriting experience
-One (1) year industry experience
-Bilingual (English / Spanish)
**Opportunity to work remote based on location. Must reside in Florida**
